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Frequently asked questions

Contact Us

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The easiest and fastest way to get in touch is to chat with us here…

For the safety of our staff, due to COVID-19 we’re operating with a limited team, and our staff are working remotely from home.
Please use our online contact form and we will be happy to provide the best support we can.

As a result of increased volumes and limited access to certain systems there may be a 24 hour delay in replies. 
To promote trust and encourage fast engagement with us. You can always reach our Chat agents to address any
questions or inquiries you may have.

Thank you for your patience and understanding.
Don't feel like a chat? Write to us..

Response time requirement:  When we receive a new message from you, we make every effort to reply within 24 hours.


Open 24 /7:    Chat Support

Download mail order form

Send prescriptions and to:

Net Meds
2205 Vancouver Main
Vancouver, British Columbia
Canada V6B 3W2


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